5 tips for when the ATO comes calling

Being contacted by the Australian Taxation Office (ATO) can feel overwhelming, but a quick and informed response can make all the difference. Here are five essential tips to help individuals and business owners confidently handle any contact from the ATO.

First, understand why they are contacting you. The ATO may reach out to clarify information, or follow up on outstanding issues.

Second, confirm the communication is genuine. The ATO will not include links in unsolicited emails or SMS messages. They rarely leave voicemail messages unless it is clearly identifiable. If in doubt, check your account via myGov or call the official numbers provided on the ATO website.

Third, act promptly and keep records. This helps resolve queries faster and reduces the risk of escalated action such as audits or penalties.

Fourth, in many cases the ATO will contact your accountant first. The ATO follows protocols that prioritise communication with registered agents before contacting taxpayers directly.

Fifth, Audit Shield can be a big help. Responding to an unexpected ATO inquiry can be costly and stressful. Audit Shield covers your accountant’s fees to respond on your behalf, so you can stay work with them side by side to resolve the issue quickly and efficiently.

Want to feel prepared when the ATO comes calling? Talk to your accountant about how Audit Shield can support you.